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BOOKS  >  BUSINESS & ECONOMICS   >  MCGRAW-HILL COLLEGE  >  9780073376769

 
Management Information Systems George M. Marakas, George Marakas, James A. O'Brien Hardcover NON-FICTION ENGLISH 9780073376769 MCGRAW-HILL COLLEGE BUSINESS ECONOMICS BOOKS
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Management Information Systems - George M. Marakas, George Marakas, James A. O'Brien - Hardcover - NON-FICTION - ENGLISH - 9780073376769

Publisher: MCGRAW-HILL COLLEGE
ISBN-13: 9780073376769
ISBN-10: 0073376760
$251.11
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Summary:
The benchmark text for the syllabus organized by technology (a week on databases, a week on networks, a week on systems development, etc.) taught from a managerial perspective. O´┐ŻBrien defines technology and then explains how companies use the technology to improve performance. Real world cases finalize the explanation.

Academic Level : Scholarly/Graduate
Author : James A. O'Brien, George M. Marakas, George Marakas
Binding : Hardcover
BISAC Subject : Business & Economics / Information Management
Book Type : NON-FICTION
Dewey : 658.4/038011
Edition : 9, 9 HAR/ONL, Subsequent
Language : ENGLISH
LCCN : 2008035967
Library Subject : Management information systems
Pages : 640, 659, p. cm, xxxii, 659 p. :
Place of Publication : United States
Publication Date : 10/23/2008, 11/27/2008
Subject Development : Business
Textual Format : Computer Applications, Textbooks, Lower level

Table of Contents
Module I Foundation Concepts
2(72)
Foundations of Information Systems in Business
3(40)
Foundation Concepts: Information Systems in Business
4(20)
The Real World of Information Systems
4(1)
What Is an Information System?
4(1)
Real World Case 1: Sew What? Inc.: The Role of Information Technology in Small Business Success
5(3)
The Fundamental Roles of IS in Business
8(2)
Trends in Information Systems
10(1)
The Role of e-Business in Business
11(2)
Types of Information Systems
13(1)
Operations Support Systems
13(1)
Management Support Systems
14(1)
Other Classifications of Information Systems
15(1)
Managerial Challenges of Information Technology
16(1)
Success and Failure with IT
17(1)
Developing IS Solutions
18(1)
Challenges and Ethics of IT
19(1)
Challenges of IT Careers
20(3)
The IS Function
23(1)
Foundation Concepts: The Components of Information Systems
24(19)
System Concepts: A Foundation
24(1)
What Is a System?
24(1)
Real World Case 2: JetBlue and the Veterans Administration: The Critical Importance of IT Processes
25(2)
Feedback and Control
27(1)
Other System Characteristics
27(2)
Components of an Information System
29(1)
Information System Resources
30(1)
People Resources
30(1)
Hardware Resources
30(1)
Software Resources
31(1)
Data Resources
31(1)
Network Resources
32(1)
Information System Activities
33(1)
Input of Data Resources
33(1)
Processing of Data into Information
33(1)
Output of Information Products
33(1)
Storage of Data Resources
34(1)
Control of System Performance
34(1)
Recognizing Information Systems
34(5)
Real World Case 3: Heidelberg, Honeywell, and Eaton: Using Information Technology to Build Smart Products and Services
39(2)
Real World Case 4: Lufthansa: Taking Mobile Computing to the Skies While Keeping the Mobile Workforce Connected
41(2)
Competing with Information Technology
43(31)
Fundamentals of Strategic Advantage
44(30)
Strategic IT
44(1)
Competitive Strategy Concepts
44(1)
Competitive Forces and Strategies
44(1)
Real World Case 1: IT Leaders: Reinventing IT as a Strategic Business Partner
45(3)
Strategic Uses of Information Technology
48(1)
Other Strategic Initiatives
48(4)
Building a Customer-Focused Business
52(2)
The Value Chain and Strategic IS
54(1)
Value Chain Examples
54(2)
Section II: Using Information Technology for Strategic Advantage
56(1)
Strategic Uses of IT
56(1)
Reengineering Business Processes
56(1)
The Role of Information Technology
56(1)
Real World Case 2: Wachovia and Others: Trading Securities at the Speed of Light
57(3)
Becoming an Agile Company
60(2)
Creating a Virtual Company
62(1)
Virtual Company Strategies
62(1)
Building a Knowledge-Creating Company
63(1)
Knowledge Management Systems
64(5)
Real World Case 3: GE, Dell, Intel, GM, and Others: Debating the Competitive Advantage of Information Technology
69(2)
Real World Case 4: GE Energy and GE Healthcare: Using Information Technology to Create Strategic Customer Relationships
71(3)
Module II Information Technologies
74(186)
Computer Hardware
75(50)
Computer Systems: End-User and Enterprise Computing
76(18)
Introduction
76(1)
A Brief History of Computer Hardware
76(1)
Real World Case 1: IBM, Wachovia, and PayPal: Grid Computing Makes It Easier and Cheaper
77(3)
Types of Computer Systems
80(1)
Microcomputer Systems
81(2)
Computer Terminals
83(1)
Network Computers
83(1)
Information Appliances
84(1)
Midrange Systems
85(2)
Mainframe Computer Systems
87(1)
Supercomputer Systems
88(1)
The Next Wave of Computing
89(1)
Technical Note: The Computer System Concept
89(2)
Computer Processing Speeds
91(1)
Moore's Law: Where Do We Go from Here?
91(3)
Computer Peripherals: Input, Output, and Storage Technologies
94(31)
Peripherals
94(1)
Input Technologies
94(1)
Pointing Devices
94(1)
Real World Case 2: Apple, Microsoft, IBM, and Others: The Touch Screen Comes of Age
95(2)
Pen-Based Computing
97(1)
Speech Recognition Systems
98(2)
Optical Scanning
100(2)
Other Input Technologies
102(1)
Output Technologies
102(1)
Video Output
103(1)
Printed Output
103(1)
Storage Trade-Offs
104(1)
Computer Storage Fundamentals
105(1)
Direct and Sequential Access
106(1)
Semiconductor Memory
107(2)
Magnetic Disks
109(1)
Types of Magnetic Disks
109(1)
RAID Storage
110(1)
Magnetic Tape
110(1)
Optical Disks
110(2)
Business Applications
112(1)
Radio Frequency Identification
112(1)
RFID Privacy Issues
113(2)
Predictions for the Future
115(6)
Real World Case 3: Northrup Grumman, Boeing, and Others: Employee Connectivity Trumps ROI as Wireless Mobile Devices Change the Work Environment
121(2)
Real World Case 4: Apple Inc.: The iPod, the iMac, and the Business Lessons of Closed Systems
123(2)
Computes Software
125(44)
Application Software: End-User Applications
126(15)
Introduction to Software
126(1)
What Is Software?
126(1)
Types of Software
126(1)
Application Software for End Users
126(1)
Real World Case 1: Wolf Peak International: Failure and Success in Application Software for the Small to Medium Enterprise
127(3)
Business Application Software
130(1)
Software Suites and Integrated Packages
131(1)
Web Browsers and More
132(1)
Electronic Mail, Instant Messaging, and Weblogs
132(2)
Word Processing and Desktop Publishing
134(1)
Electronic Spreadsheets
135(1)
Presentation Graphics
136(1)
Personal Information Managers
137(1)
Groupware
137(1)
Software Alternatives
138(1)
Application Service Providers
138(2)
Software Licensing
140(1)
System Software: Computer System Management
141(28)
System Software Overview
141(1)
Overview
141(1)
Operating Systems
141(1)
Operating Systems Functions
141(1)
Real World Case 2: Power Distribution and Law Enforcement: Reaping the Benefits of Sharing Data Through XML
142(3)
Microsoft Windows
145(1)
UNIX
146(1)
Linux
147(1)
Open-source Software
147(1)
OpenOffice.org 2
148(1)
Mac OSX
148(2)
Other System Management Programs
150(1)
Programming Languages
151(1)
Machine Languages
151(1)
Assembler Languages
151(1)
High-Level Languages
152(1)
Fourth-Generation Languages
152(1)
Object-Oriented Languages
153(1)
Web Languages and Services
154(1)
HTML
154(1)
XML
154(2)
Java and NET
156(1)
Web Services
157(2)
Programming Software
159(1)
Language Translator Programs
159(1)
Programming Tools
160(5)
Real World Case 3: Microsoft and Others: Developing Software for How Companies Do Business
165(2)
Real World Case 4: Google, Microsoft, and Others: Transforming the Desktop with Web Top Software Applications
167(2)
Data Resource Management
169(40)
Technical Foundations of Database Management
170(15)
Database Management
170(1)
Fundamental Data Concepts
170(1)
Character
170(1)
Field
170(1)
Record
170(1)
Real World Case 1: Cogent Communications, Intel, and Others: Mergers Go More Smoothly When Your Data Are Ready
171(2)
File
173(1)
Database
174(1)
Database Structures
174(1)
Hierarchical Structure
175(1)
Network Structure
175(1)
Relational Structure
176(1)
Relational Operations
176(1)
Multidimensional Structure
177(1)
Objected-Oriented Structure
178(1)
Evaluation of Database Structures
179(1)
Database Development
180(1)
Data Planning and Database Design
181(4)
Managing Data Resources
185(24)
Data Resource Management
185(1)
Types of Databases
185(1)
Operational Databases
185(1)
Distributed Databases
185(1)
Real World Case 2: Applebee's, Travelocity, and Others: Data Mining for Business Decisions
186(3)
External Databases
189(1)
Hypermedia Databases
189(1)
Data Warehouses and Data Mining
190(1)
Data Mining
191(2)
Traditional File Processing
193(1)
Problems of File Processing
194(2)
The Database Management Approach
196(1)
Database Management System
196(2)
Database Interrogation
198(1)
Database Maintenance
199(1)
Application Development
200(4)
Real World Case 3: Amazon, eBay, and Google: Unlocking and Sharing Business Databases
204(2)
Real World Case 4: Emerson and Sanofi: Data Stewards Seek Data Conformity
206(3)
Telecommunications and Networks
209(51)
The Networked Enterprise
210(16)
The Networked Enterprise
210(1)
The Concept of a Network
210(1)
Metcalfe's Law
210(1)
Real World Case 1: Starbucks and Others: The Future of Public Wi-Fi
211(2)
Trends in Telecommunications
213(1)
Industry Trends
213(1)
Technology Trends
214(1)
Business Application Trends
215(1)
Internet2
215(1)
The Business Value of Telecommunications Networks
216(1)
The Internet Revolution
217(1)
Internet Service Providers
217(1)
Internet Applications
217(2)
Business Use of the Internet
219(1)
The Business Value of the Internet
220(1)
The Role of Intranets
221(1)
The Business Value of Intranets
221(2)
The Role of Extranets
223(3)
Telecommunications Network Alternatives
226(34)
Telecommunications Alternatives
226(1)
A Telecommunications Network Model
226(1)
Real World Case 2: Metric & Multistandard Components Corp.: The Business Value of a Secure Self-Managed Network for a Small-to-Medium Business
227(2)
Types of Telecommunications Networks
229(1)
Wide Area Networks
229(1)
Local Area Networks
229(2)
Virtual Private Networks
231(1)
Client/Server Networks
232(1)
Network Computing
233(1)
Peer-to-Peer Networks
233(2)
Digital and Analog Signals
235(1)
Telecommunications Media
235(1)
Wired Technologies
236(1)
Twisted-Pair Wire
236(1)
Coaxial Cable
236(1)
Fiber Optics
236(1)
The Problem of ``The Last Mile''
237(1)
Wireless Technologies
237(1)
Terrestrial Microwave
237(1)
Communications Satellites
238(1)
Cellular and PCS Systems
239(1)
Wireless LANs
239(1)
Bluetooth
239(1)
The Wireless Web
239(2)
Telecommunications Processors
241(1)
Modems
241(1)
Inter-network Processors
242(1)
Multiplexers
243(1)
Telecommunications Software
243(1)
Network Management
243(1)
Network Topologies
244(1)
Network Architectures and Protocols
245(1)
Protocols
245(1)
Network Architectures
245(1)
The OSI Model
245(2)
The Internet's TCP/IP
247(1)
Voice over IP
248(1)
Bandwidth Alternatives
249(1)
Switching Alternatives
250(1)
Network Interoperability
251(5)
Real World Case 3: SAIC, Hewlett-Packard, GE, and Others: The Business Case for Wireless Sensor Networks
256(2)
Real World Case 4: Best Buy, MedStar Health, and Unifi: The Challenges and Benefits of Wireless Mobile Applications
258(2)
Module III Business Applications
260(174)
e-Business Systems
261(36)
e-Business Systems
262(12)
Introduction
262(1)
Cross-Functional Enterprise Applications
262(1)
Enterprise Application Architecture
262(1)
Real World Case 1: Cisco Systems: Telepresence and the Future of Collaboration
263(3)
Enterprise Application Integration
266(2)
Transaction Processing Systems
268(2)
The Transaction Processing Cycle
270(1)
Enterprise Collaboration Systems
271(1)
Tools for Enterprise Collaboration
271(3)
Functional Business Systems
274(23)
Introduction
274(1)
IT in Business
274(1)
Marketing Systems
274(1)
Interactive Marketing
274(1)
Real World Case 2: OHSU, Sony, Novartis, and Others: Strategic Information Systems---It's HR's Turn
275(3)
Targeted Marketing
278(1)
Sales Force Automation
278(2)
Manufacturing Systems
280(1)
Computer-Integrated Manufacturing
280(2)
Human Resource Systems
282(1)
HRM and the Internet
283(1)
HRM and Corporate Intranets
283(2)
Accounting Systems
285(1)
Online Accounting Systems
285(1)
Financial Management Systems
286(6)
Real World Case 3: Hilton Hotels Corporation: Data-Driven Hospitality
292(2)
Real World Case 4: Yahoo, Google, and Chrysler: How the Internet Is Changing Advertising and Marketing
294(3)
Enterprise Business Systems
297(40)
Getting All the Geese Lined Up: Managing at the Enterprise Level
298(11)
Customer Relationship Management: The Business Focus
299(1)
Introduction
299(1)
What Is CRM?
299(1)
Contact and Account Management
299(1)
Sales
299(1)
Real World Case 1: NetSuite Inc., Berlin Packaging, Churchill Downs, and Others: The Secret to CRM Is in the Data
300(2)
Marketing and Fulfillment
302(1)
Customer Service and Support
302(1)
Retention and Loyalty Programs
302(2)
The Three Phases of CRM
304(1)
Benefits and Challenges of CRM
305(1)
CRM Failures
306(1)
Trends in CRM
307(2)
Enterprise Resource Planning: The Business Backbone
309(28)
Introduction
309(1)
What Is ERP?
309(1)
Real World Case 2: IT Leaders, Vertex Distribution, and Prevention Partners: The Future of ERP May Lie with Open Source
310(3)
Benefits and Challenges of ERP
313(1)
The Costs of ERP
313(2)
Causes of ERP Failures
315(1)
Trends in ERP
316(3)
Section III: Supply Chain Management: The Business Network
319(1)
Introduction
319(1)
What Is SCM?
319(1)
Real World Case 3: Perdue Farms and Others: Supply Chain Management Meets the Holiday Season
320(3)
Electronic Data Interchange
323(1)
The Role of SCM
324(2)
Benefits and Challenges of SCM
326(3)
Trends in SCM
329(6)
Real World Case 4: Autosystems: The Business Value of a Successful ERP System for a Small Manufacturer
335(2)
Electronic Commerce Systems
337(40)
Electronic Commerce Fundamentals
338(12)
Introduction to Electronic Commerce
338(1)
The Scope of e-Commerce
338(1)
e-Commerce Technologies
338(1)
Real World Case 1: KitchenAid and the Royal Bank of Canada: Do You Let Your Brand Go Online All by Itself?
339(3)
Categories of e-Commerce
342(1)
Essential e-Commerce Processes
343(1)
Access Control and Security
343(1)
Profiling and Personalizing
344(1)
Search Management
344(1)
Content and Catalog Management
344(1)
Workflow Management
345(2)
Event Notification
347(1)
Collaboration and Trading
347(1)
Electronic Payment Processes
347(1)
Web Payment Processes
347(1)
Electronic Funds Transfer
348(1)
Secure Electronic Payments
348(2)
e-Commerce Applications and Issues
350(27)
e-Commerce Trends
350(1)
Business-to-Consumer e-Commerce
350(1)
Real World Case 2: Entellium, Digg, Peerflix, Zappos, and Jigsaw: Success for Second Movers in e-Commerce
351(2)
e-Commerce Success Factors
353(3)
Web Store Requirements
356(1)
Developing a Web Store
356(2)
Serving Your Customers
358(1)
Managing a Web Store
359(1)
Business-to-Business e-Commerce
360(1)
e-Commerce Marketplaces
361(2)
Clicks and Bricks in e-Commerce
363(1)
e-Commerce Integration
364(1)
Other Clicks-and-Bricks Strategies
365(1)
e-Commerce Channel Choices
365(7)
Real World Case 3: eBay versus Google and Microsoft: The Competitive Battle for e-Commerce Supremacy
372(2)
Real World Case 4: eBay Inc.: Running the Right Play in the Right Country
374(3)
Decision Support Systems
377(57)
Decision Support in Business
378(27)
Introduction
378(1)
Information, Decisions, and Management
378(1)
Information Quality
378(1)
Real World Case 1: Hillman Group, Avnet, and Quaker Chemical: Process Transformation Through Business Intelligence Deployments
379(3)
Decision Structure
382(1)
Decision Support Trends
382(2)
Decision Support Systems
384(1)
Example
385(1)
DSS Components
385(2)
Management Information Systems
387(1)
Management Reporting Alternatives
387(1)
Online Analytical Processing
388(1)
OLAP Examples
389(3)
Geographic Information and Data Visualization Systems
392(3)
Using Decision Support Systems
395(1)
What-if Analysis
395(1)
Sensitivity Analysis
395(1)
Goal-Seeking Analysis
396(1)
Optimization Analysis
396(1)
Data Mining for Decision Support
397(2)
Executive Information Systems
399(1)
Features of an EIS
400(1)
Enterprise Portals and Decision Support
401(1)
Enterprise Information Portals
401(1)
Knowledge Management Systems
402(3)
Artificial Intelligence Technologies in Business
405(29)
Business and AI
405(1)
An Overview of Artificial Intelligence
405(1)
Real World Case 2: Goodyear, JEA, OSUMC, and Monsanto: Cool Technologies Driving Competitive Advantage
406(2)
The Domains of Artificial Intelligence
408(3)
Expert Systems
411(1)
Components of an Expert System
411(1)
Expert System Applications
412(1)
Benefits of Expert Systems
413(1)
Limitations of Expert Systems
413(2)
Developing Expert Systems
415(1)
Knowledge Engineering
416(1)
Neural Networks
417(1)
Fuzzy Logic Systems
418(1)
Fuzzy Logic in Business
419(1)
Genetic Algorithms
419(2)
Virtual Reality
421(1)
VR Applications
421(1)
Intelligent Agents
422(7)
Real World Case 3: Oracle Corporation and Others: Dashboards for Executives and Business Professionals---The Power and the Challenge
429(2)
Real World Case 4: Harrah's Entertainment, Lending Tree, Deep Green Financial, and Cisco Systems: Successes and Challenges of Automated Decision Making
431(3)
Module IV Development Processes
434(80)
Developing Business/IT Strategies
435(36)
Planning Fundamentals
436(16)
Introduction
436(1)
Organizational Planning
436(1)
The Scenario Approach
436(1)
Real World Case 1: Forrester, NMSU, Exante Financial Services, and Others: Getting Real about Strategic Planning
437(4)
Planning for Competitive Advantage
441(1)
SWOT Analysis
441(2)
Business Models and Planning
443(2)
Business/IT Planning
445(1)
Information Technology Architecture
446(1)
Balanced Scorecard
446(2)
Identifying Business/IT Strategies
448(1)
Business Application Planning
449(1)
Business/IT Architecture Planning
450(2)
Implementation Challenges
452(19)
Implementation
452(1)
Implementing Information Technology
452(1)
End-User Resistance and Involvement
452(1)
Real World Case 2: Blue Cross and Blue Shield and Others: Understanding the Science behind Change
453(4)
Change Management
457(2)
A Change Management Process
459(7)
Real World Case 3: 7-Eleven Japan, Eli Lilly, Mohegan Sun, UPS, Vanguard, Carlson Companies, and Raytheon: The Portfolio Approach to IT Investment Planning and Management
466(2)
Real World Case 4: Infosys Technologies: The Implementation Challenges of Knowledge Management Initiatives
468(3)
Developing Business/IT Solutions
471(43)
Developing Business Systems
472(18)
IS Development
472(1)
The Systems Approach
472(1)
Systems Thinking
472(1)
Real World Case 1: PayPal: Going Global All Languages at a Time
473(2)
Systems Analysis and Design
475(1)
The Systems Development Life Cycle
475(1)
Starting the Systems Development Process
475(1)
Feasibility Studies
476(1)
Operational Feasibility
477(1)
Economic Feasibility
477(1)
Technical Feasibility
478(1)
Human Factors Feasibility
479(1)
Legal/Political Feasibility
479(1)
Systems Analysis
479(1)
Organizational Analysis
480(1)
Analysis of the Present System
480(1)
Logical Analysis
481(1)
Functional Requirements Analysis and Determination
481(1)
Systems Design
482(1)
Prototyping
482(1)
The Prototyping Process
483(2)
User Interface Design
485(1)
System Specifications
486(1)
End-User Development
487(1)
Focus on IS Activities
487(1)
Doing End-User Development
488(2)
Implementing Business Systems
490(24)
Implementation
490(1)
Implementing New Systems
490(1)
Real World Case 2: Queen's Medical Center, National Public Radio, Worldspan, and Others: Your IT Project Has Been Backlogged
491(3)
Project Management
494(1)
What Is a Project?
494(1)
The Process of Project Management
494(2)
Evaluating Hardware, Software, and Services
496(1)
Hardware Evaluation Factors
497(1)
Software Evaluation Factors
498(1)
Evaluating IS Services
498(1)
Other Implementation Activities
499(1)
Testing
499(1)
Data Conversion
499(1)
Documentation
500(1)
Training
501(1)
System Conversion Strategies
501(1)
Direct Conversion
501(1)
Parallel Conversion
502(1)
Pilot Conversion
502(1)
Phased Conversion
503(1)
Postimplementation Activities
503(1)
Systems Maintenance
503(1)
Postimplementation Review
503(6)
Real World Case 3: Intuit Inc.: Innovation in Customer-Driven Development of Small Business and Consumer Software
509(2)
Real World Case 4: Hewlett-Packard: Managing the Implementation of Radical Change in IT Staffing, Systems, and Application Development
511(3)
Module V Management Challenges
514(95)
Security and Ethical Challenges
515(52)
Security, Ethical, and Societal Challenges of IT
516(26)
Introduction
516(1)
Business/IT Security, Ethics, and Society
516(1)
Ethical Responsibility of Business Professionals
516(1)
Business Ethics
516(1)
Real World Case 1: Ethics, Moral Dilemmas, and Tough Decisions: The Many Challenges of Working in IT
517(3)
Technology Ethics
520(1)
Ethical Guidelines
520(2)
Computer Crime
522(1)
Hacking and Cracking
523(2)
Cyber Theft
525(1)
Unauthorized Use at Work
526(2)
Software Piracy
528(1)
Theft of Intellectual Property
528(1)
Computer Viruses and Worms
529(2)
Adware and Spyware
531(2)
Privacy Issues
533(1)
Privacy on the Internet
534(2)
Computer Matching
536(1)
Privacy Laws
536(1)
Computer Libel and Censorship
536(1)
The Current State of Cyber Law
537(1)
Other Challenges
537(1)
Employment Challenges
537(1)
Computer Monitoring
538(1)
Challenges in Working Conditions
539(1)
Challenges to Individuality
539(1)
Health Issues
539(1)
Ergonomics
540(1)
Societal Solutions
540(2)
Security Management of Information Technology
542(25)
Introduction
542(1)
Tools of Security Management
542(1)
Real World Case 2: Raymond James Financial, BCD Travel, Houston Texans, and Others: Worrying about What Goes out, Not What Comes in
543(2)
Inter-networked Security Defenses
545(1)
Encryption
545(1)
Firewalls
546(2)
Denial of Service Attacks
548(1)
e-Mail Monitoring
549(1)
Virus Defenses
550(2)
Other Security Measures
552(1)
Security Codes
552(1)
Backup Files
552(1)
Security Monitors
552(1)
Biometric Security
553(1)
Computer Failure Controls
554(1)
Fault-Tolerant Systems
554(1)
Disaster Recovery
555(1)
System Controls and Audits
556(1)
Information System Controls
556(1)
Auditing IT Security
556(6)
Real World Case 3: Cyber Scams: Four Top Cyber Criminals---Who They Are and What They Do
562(2)
Real World Case 4: Lowe's, TCI, Bank of America, ChoicePoint, and Others: Failures in Data Security Management
564(3)
Enterprise and Global Management of Information Technology
567(42)
Managing Information Technology
568(18)
Business and IT
568(1)
Managing Information Technology
568(1)
Real World Case 1: Toyota, Procter & Gamble, Hess Corporation, and Others: Retiring CIOs and the Need for Succession Planning
569(2)
Business/IT Planning
571(1)
Information Technology Architecture
572(1)
Managing the IT Function
573(1)
Organizing IT
574(1)
Managing Application Development
574(1)
Managing IS Operations
575(1)
IT Staff Planning
576(1)
The CIO and Other IT Executives
576(1)
Technology Management
577(1)
Managing User Services
577(1)
Outsourcing and Offshoring IT and IS
578(1)
Outsourcing
578(1)
Offshoring
579(1)
Failures in IT Management
580(1)
Management Involvement
581(1)
IT Governance
582(4)
Managing Global IT
586(23)
The International Dimension
586(1)
Global IT Management
586(1)
Real World Case 2: Reinsurance Group of America and Fonterra: Going for Unified Global Operations
587(2)
Cultural, Political, and Geoeconomic Challenges
589(2)
Global Business/IT Strategies
591(1)
Global Business/IT Applications
592(2)
Global IT Platforms
594(1)
The Internet as a Global IT Platform
595(1)
Global Data Access Issues
596(2)
Internet Access Issues
598(1)
Global Systems Development
598(1)
Systems Development Strategies
599(6)
Real World Case 3: General Motors: Factory IT Faces Its Biggest Test Yet
605(2)
Real World Case 4: IBM Corporation: Competing Globally by Offshoring IT Workers and Giving Away Technology
607(2)
Review Quiz Answers 609(4)
Selected References 613(10)
Glossary for Business Professionals 623(20)
Name Index 643(3)
Company Index 646(3)
Subject Index 649

 

 
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