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BOOKS  >  BUSINESS & ECONOMICS   >  GRUPO EDITORIAL PANORAMA  >  9789683810984

 
Six Sigma : Control estadistico del proceso y administracion total de la calidad en manufactura y servicio/ SPC TQM Manufacturing Services Geoff Tennant Paperback NON-FICTION SPANISH 9789683810984 GRUPO EDITORIAL PANORAMA BUSINESS ECONOMICS BOOKS
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Six Sigma : Control estadistico del proceso y administracion total de la calidad en manufactura y servicio/ SPC and TQM in Manufacturing and Services - Geoff Tennant - Paperback - NON-FICTION - SPANISH - 9789683810984

Publisher: GRUPO EDITORIAL PANORAMA
ISBN-13: 9789683810984
ISBN-10: 9683810985
Pkg Size: 0.75 X 6.25 X 8.75
$5.47
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Academic Level : General Adult
Academic Subject : QUALITY CONTROL, TOTAL QUALITY MANAGEMENT (ENGINEERING)
Author : Geoff Tennant
Binding : Paperback
BISAC Subject : Business & Economics / Quality Control, Business & Economics / Statistics, Business & Economics / Total Quality Management
Book Type : NON-FICTION
Dewey : 658
Edition : TRA
Language : SPANISH
Pages : 238
Place of Publication : Mexico
Publication Date : 07/30/2007
Subject Development : Business

Table of Contents
Introduccion 11(6)
El desarrollo de la calidad
17(12)
La calidad antes de los consultores
18(3)
Los estadounidenses descubren la calidad
21(2)
La calidad se vuelve japonesa
23(1)
La calidad regresa a Estados Unidos
24(2)
Resumen
26(3)
¿Que es Six Sigma?
29(46)
El nuevo paradigma
30(3)
La metodologia de Six Sigma
33(2)
La base estadistica de Six Sigma
35(10)
Manual de estadistica
45(20)
Six Sigma en la manufactura
65(4)
Control estadistico del proceso
69(1)
Administracion total de la calidad
70(2)
Six Sigma en los sectores de servicio
72(2)
Resumen
74(1)
Comprender una organizacion
75(22)
Agregar valor a bienes y servicios
76(5)
Una estrategia para bienes y servicios
81(2)
Procesos fundamentales y permisos
83(12)
Resumen
95(2)
Comprender al cliente
97(28)
Clientes externos
99(1)
Clientes internos
100(1)
Satisfaccion de los clientes
101(6)
Investigacion practica de clientes
107(4)
Determinar las caracteristicas criticas para la calidad
111(12)
Resumen
123(2)
La vision y beneficio de Six Sigma
125(16)
Ser de clase mundial
126(3)
Costo de la calidad
129(7)
Trabajar con clientes y proveedores
136(4)
Resumen
140(1)
Instrumentar Six Sigma en la practica
141(50)
La estrategia de mejora de la calidad
142(8)
Proyectos de mejora de proceso
150(3)
Una metodologia de cinco pasos
153(12)
Defensores de la calidad
165(5)
Seleccionar al personal
170(2)
Trabajar con aseguramiento de la calidad
172(1)
Ejemplos de un Six Sigma exitoso en la practica
173(15)
Resumen
188(3)
Observar el futuro
191(22)
Organizaciones orientadas a procesos
191(4)
De dos a cuatro sigma
195(3)
Mas alla de cuatro sigma
198(4)
Diseno de nuevos procesos
202(4)
Uso de la tecnologia
206(5)
Conclusion
211(1)
Resumen
212(1)
Apendice
213(18)
Instrumentacion de Six Sigma en las organizaciones pequenas
214(5)
El reto de Six Sigma en las empresas de tamano mediano
219(5)
Experiencias en empresas grandes y globales
224(3)
Tabla de conversion dpmo a procesos sigma
227(4)
Indice Analitico 231

 

 
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