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BOOKS  >  BUSINESS & ECONOMICS   >  CENGAGE LEARNING  >  9780324376920

 
Supply Chain Management : A Logistics Perspective Brian J. Gibson, C. John, Jr. Langley, Edward J. Bardi Hardcover NON-FICTION ENGLISH 9780324376920 CENGAGE LEARNING BUSINESS ECONOMICS BOOKS
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Supply Chain Management : A Logistics Perspective - Brian J. Gibson, C. John, Jr. Langley, Edward J. Bardi - Hardcover - NON-FICTION - ENGLISH - 9780324376920

Publisher: CENGAGE LEARNING
ISBN-13: 9780324376920
ISBN-10: 0324376928
Pkg Size: 1.25 X 8.25 X 10
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Academic Level : Scholarly/Undergraduate
Academic Subject : MATERIALS MANAGEMENT
Author : John J. Coyle, C. John, Jr. Langley, Brian J. Gibson, Robert A. Novack, Edward J. Bardi
Binding : Hardcover
BISAC Subject : Business & Economics / Production & Operations Management
Book Type : NON-FICTION
Dewey : 658
Edition : 8 HAR/CDR, Subsequent
Language : ENGLISH
Pages : 705
Place of Publication : United States
Publication Date : 03/07/2008
Subject Development : Business
Textual Format : Textbooks, Lower level

Table of Contents
Preface xxi
About the Authors xxv
Part I
Supply Chain Management: An Overview
3(27)
Supply Chain Profile: SAB Distribution: A Sequel
4(2)
Introduction
6(1)
What Forces Are Driving the Rate of Change
7(6)
Globalization
7(2)
Technology
9(1)
Organizational Consolidation
9(1)
The Empowered Consumer
10(1)
Government Policy and Regulation
11(2)
On the Line: Malt-O-Meal Company: Going National
13(1)
The Supply Chain Concept
14(7)
Development of the Concept
14(7)
Major Supply Chain Issues
21(2)
Supply Chain Networks
21(1)
Complexity
22(1)
Inventory Deployment
22(1)
Information
22(1)
On the Line: How Supply Chain Variation Impacts Shareholder Value
23(2)
Cost/Value
23(1)
Organizational Relationships
24(1)
Performance Measurement
24(1)
Technology
24(1)
Transportation Management
24(1)
Supply Chain Technology: Transforming Supply Chain IT into ``Business Technology''
25(2)
Supply Chain Security
26(1)
Summary
27(1)
Study Questions
27(1)
Notes
28(1)
Case 1-1: Central Transport, Inc.
29(1)
Role of Logistics in Supply Chains
30(51)
Supply Chain Profile: Jordano Foods
31(1)
Introduction
32(2)
What Is Logistics?
34(4)
Value-Added Roles of Logistics
36(2)
On the Line: U.S. Providers Say Logistics in China Is on the Right Track
38(1)
Logistics Activities
39(4)
Scope of Activities
39(4)
On the Line: India's Logistics Challenges in a Nutshell
43(1)
Logistics in the Economy: A Macro Perspective
43(4)
Logistics in the Firm: The Micro Dimension
47(5)
Logistics Interfaces with Manufacturing/Operations
47(1)
Logistics Interfaces with Marketing
48(4)
Logistics Interfaces with Other Areas
52(1)
Logistics in the Firm: Factors Affecting the Cost and Importance of Logistics
53(6)
Competitive Relationships
53(2)
Product Relationships
55(3)
Spatial Relationships
58(1)
Techniques of Logistics System Analysis
59(3)
Short-Run/Static Analysis
59(2)
Long-Run/Dynamic Analysis
61(1)
Approaches to Analyzing Logistics Systems
62(6)
Materials Management versus Physical Distribution
62(2)
Cost Centers
64(1)
Nodes versus Links
64(1)
Logistics Channels
65(3)
Supply Chain Technology: Data Scrubbing: It's the Next Big Thing
68(1)
Logistics and Systems Analysis
68(4)
Cost Perspective
69(1)
Levels of Optimality
69(3)
Summary
72(1)
Study Questions
72(1)
Notes
73(1)
Case 2-1: Senco Electronics Company
74(2)
Case 2-2: Peanut Plantation
76(1)
Suggested Readings for Part I
77(4)
Part II
Global Dimensions of Supply Chains
81(26)
Supply Chain Profile: Red Fish, Blue Fish, LLP
82(1)
Introduction
83(1)
Supply Chains in a Global Economy
84(1)
On the Line: Adapting to Operating in Low-Cost Regions
85(2)
The Scope and Magnitude of Global Business
87(1)
Global Markets and Strategy
88(1)
On the Line: Managing the Risk Inherent in Global Outsourcing
89(2)
Supply Chain Security: A Balancing Act
91(1)
Supply Chain Technology: Zara Shows How
92(4)
Ports
93(1)
North American Free Trade Agreement
93(2)
Maquiladora Operations
95(1)
Asian Emergence
95(1)
New Directions
96(1)
Global Transportation Options
96(3)
Ocean
96(2)
Air
98(1)
Motor
99(1)
Rail
99(1)
Strategic Channel Intermediaries
99(3)
Foreign Freight Forwarders
99(1)
Non-Vessel-Operating Common Carriers
100(1)
Export Management Companies
101(1)
Export Trading Companies
101(1)
Customs House Brokers
101(1)
Storage Facilities and Packaging
102(2)
Storage Facilities
102(1)
Packaging
102(2)
Summary
104(1)
Study Questions
104(1)
Notes
105(1)
Case 3-1: Red Fish, Blue Fish, LLP: A Sequel
106(1)
Supply Chain Relationships
107(34)
Supply Chain Profile: Supply Chain Relationships---There Is No ``Magic Bullet''
108(1)
Introduction
109(1)
Logistics Relationships
109(8)
Types of Relationships
109(1)
Intensity of Involvement
110(1)
Model for Developing and Implementing Successful Supply Chain Relationships
111(4)
Need for Collaborative Relationships
115(2)
Third-Party Logistics---Industry Overview
117(1)
On the Line: Don't Underestimate the Importance of Guanxi
118(4)
Definition of Third-Party Logistics
119(1)
Types of 3PL Providers
119(2)
3PL Market Size and Scope
121(1)
Third-Party-Logistics Research Study---Industry Details
122(6)
Profile of Logistics Outsourcing Activities
124(2)
Strategic Role of Information Technology
126(1)
Management and Relationship Issues
127(1)
Supply Chain Technology: 3PLs Need to Fill an Expanded Role in Today's Supply Chains
128(7)
Customer Value Framework
129(2)
Logistics Strategic View and the Role of 3PLs
131(4)
Summary
135(1)
Study Questions
135(1)
Notes
136(2)
Case 4-1: CoLinx, LLC
138(2)
Case 4-2: Ocean Spray Cranberries, Inc.
140(1)
Supply Chain Performance Measurement and Financial Analysis
141(44)
Supply Chain Profile: CLGN Book Distributors.com
142(2)
Introduction
144(1)
Dimensions of Supply Chain Performance Metrics
145(2)
On the Line: Measuring Supply Chain Success
147(4)
Developing Supply Chain Performance Metrics
151(1)
Performance Categories
152(5)
The Supply Chain--Finance Connection
157(1)
The Revenue--Cost Savings Connection
158(1)
The Supply Chain Financial Impact
159(2)
On the Line: What Drives CEOs?
161(3)
Financial Statements
164(1)
Financial Impact of Supply Chain Decisions
165(5)
Supply Chain Service Financial Implications
170(7)
Supply Chain Technology: Metrics for Measuring Your Software's Success
177(3)
Summary
180(1)
Study Questions
180(2)
Notes
182(1)
Case 5-1: CPDW
183(1)
Case 5-2: DVD4LESS.com
184(1)
Appendix 5A Financial Terms
185(38)
Supply Chain Technology---Managing Information Flows
187(36)
Supply Chain Profile: Respect the Bottom Line
188(1)
Introduction
189(1)
The Role of Information in the Supply Chain
189(1)
Information Requirements
190(5)
Information Technology Capabilities
191(2)
Information Technology Challenges
193(2)
A Framework for Managing Supply Chain Information
195(4)
Foundation Elements
195(1)
Key Requirements
196(1)
Differentiating Capabilities
197(2)
SCM Software
199(6)
Planning
199(1)
Execution
200(1)
Event Management
201(1)
Business Intelligence
202(1)
Enterprise Resource Planning (ERP)
203(1)
Related Tools
204(1)
Supply Chain Technology Implementation
205(4)
Needs Assessment
206(1)
Software Options
206(2)
Technical Issues
208(1)
On the Line: Software Gets ``Friendlier''
209(4)
Asking the Right Questions
211(2)
Supply Chain Technology Innovations
213(4)
Radio-Frequency Identification (RFID)
213(1)
Adaptive Supply Chain Networks
214(1)
Pervasive Automation
215(2)
Summary
217(1)
Study Questions
217(1)
Notes
218(3)
Case 6-1: Catnap Pet Products
221(2)
Suggested Readings for Part II
223(166)
Part III
Demand Management
229(38)
Supply Chain Profile: LuAnn's Chocolates
230(1)
Introduction
231(1)
Demand Management
231(2)
Balancing Supply and Demand
233(2)
Traditional Forecasting
235(12)
Factors Affecting Demand
235(1)
Simple Moving Average
236(2)
Weighted Moving Average
238(1)
Exponential Smoothing
239(1)
Adjusting Exponential Smoothing for Trend
240(2)
Seasonal Influences on Forecasts
242(3)
Forecast Errors
245(2)
Sales and Operations Planning
247(2)
Collaborative Planning, Forecasting and Replenishment
249(1)
On the Line: What Supplier ITT Learned from West Marine
250(2)
Fulfillment Models
252(7)
Channels of Distribution
252(4)
Direct-to-Customer (DTC) Fulfillment
256(3)
Supply Chain Technology: An S&OP Success Story
259(4)
Summary
263(1)
Study Questions
263(1)
Notes
263(2)
Case 7-1: Tires for You, Inc.
265(2)
Order Management and Customer Service
267(52)
Supply Chain Profile: Tom's Food Wholesalers
268(1)
Introduction
268(2)
Influencing the Order---Customer Relationship Management
270(9)
Step 1: Segment the Customer Base by Profitability
270(1)
Step 2: Identify the Product/Service Package for Each Customer Segment
270(1)
Step 3: Develop and Execute the Best Processes
271(1)
Step 4: Measure Performance and Continuously Improve
272(1)
Activity-Based Costing and Customer Profitability
273(6)
Executing the Order---Order Management and Order Fulfillment
279(5)
Order-to-Cash (OTC) and Replenishment Cycles
280(3)
Length and Variability of the Order-to-Cash Cycle
283(1)
E-Commerce Order Fulfillment Strategies
284(2)
Customer Service
286(8)
The Logistics/Marketing Interface
286(1)
Defining Customer Service
286(2)
Elements of Customer Service
288(4)
Performance Measures for Customer Service
292(2)
Expected Cost of Stockouts
294(2)
Back Orders
295(1)
Lost Sales
295(1)
Lost Customer
296(1)
Determining the Expected Cost of Stockouts
296(1)
Order Management Influences on Customer Service
296(2)
Product Availability
297(1)
On the Line: Cat Sees Big Growth in Services
298(15)
Financial Impact
300(3)
Order Cycle Time
303(3)
Logistics Operations Responsiveness
306(1)
Logistics System Information
307(3)
Postsale Logistics Support
310(3)
Supply Chain Technology: Connecting with Big Customers
313(6)
Service Recovery
313(2)
Summary
315(1)
Study Questions
315(1)
Notes
316(1)
Case 8-1: Telco Corporation
317(2)
Managing Inventory in the Supply Chain
319(70)
Supply Chain Profile: Micros and More
320(1)
Introduction
321(1)
Inventory in the U.S. Economy
322(1)
Inventory in the Firm: Rationale for Inventory
323(4)
Batching Economies/Cycle Stocks
325(1)
Uncertainty/Safety Stocks
326(1)
Time/In-Transit and Work-in-Process Stocks
326(1)
Supply Chain Technology: P&G Shaves Safety Stock with Terra Technology
327(4)
Seasonal Stocks
329(1)
Anticipatory Stocks
330(1)
Summary of Inventory Accumulation
330(1)
The Importance of Inventory in Other Functional Areas
330(1)
Inventory Costs
331(13)
Inventory Carrying Costs
332(1)
Calculating the Cost of Carrying Inventory
333(3)
Nature of Carrying Cost
336(1)
Order/Setup Cost
336(2)
Carrying Cost versus Order Cost
338(1)
Expected Stockout Cost
339(3)
In-Transit Inventory Carrying Cost
342(2)
Fundamental Approaches to Managing Inventory
344(3)
Key Differences Among Approaches to Managing Inventory
345(2)
Principal Approaches and Techniques for Inventory Management
347(1)
Fixed Order Quantity Approach (Condition of Certainty)
347(1)
Inventory Cycles
348(1)
Simple EOQ Model
348(8)
Reorder Point
355(1)
A Note Concerning the Min-Max Approach
355(1)
Summary and Evaluation of the Fixed Order Quantity Approach
355(1)
Fixed Order Quantity Approach (Conditions of Uncertainty)
356(8)
Reorder Point---A Special Note
357(1)
Uncertainty of Demand
358(3)
Uncertainty of Demand and Lead Time Length
361(3)
Fixed Order Interval Approach
364(1)
Summary and Evaluation of EOQ Approaches to Inventory Management
365(1)
Additional Approaches to Inventory Management
365(12)
The Just-in-Time Approach
366(2)
Materials Requirements Planning
368(5)
Distribution Requirements Planning
373(3)
Vendor-Managed Inventory
376(1)
Classifying Inventory
377(4)
ABC Analysis
378(2)
Quadrant Model
380(1)
On the Line: Procter & Gamble to Cut Inventory Locations by 50%
381(1)
Inventory at Multiple Locations---The Square-Root Rule
382(2)
Summary
384(1)
Study Questions
385(1)
Notes
385(2)
Case 9-1: MAQ Corporation
387(1)
Case 9-2: Nittany Fans
388(1)
Appendix 9a Special Applications of the EOQ Approach
389(60)
Adjusting the Simple EOQ Model for Modal Choice Decisions---The Cost of Inventory in Transit
389(3)
Adjusting the Simple EOQ Model for Volume Transportation Rates
392(1)
Mathematical Formulation
393(2)
Transportation Rate Discount Example
395(1)
Adjusting the Simple EOQ Model for Private Carriage
395(1)
Adjusting the Simple EOQ Model for the Establishment and Application of In-Excess Rates
396(4)
Summary
400(1)
Transportation---Managing the Flow of the Supply Chain
401(48)
Supply Chain Profile: Forecast 2006: In Search of Better Practices
402(1)
Introduction
403(1)
The Role of Transportation in Supply Chain Management (SCM)
403(4)
Challenges to Carrying Out This Role
405(2)
Modes of Transportation
407(12)
Motor Carriers
408(2)
Railroads
410(2)
Air Carriers
412(1)
Water
413(2)
Pipeline
415(2)
Intermodal Transportation
417(2)
Transportation Planning and Strategy
419(11)
Functional Control of Transportation
419(1)
Terms of Sale
420(2)
Decision to Outsource Transportation
422(1)
Modal Selection
423(5)
Carrier Selection
428(1)
Rate Negotiations
429(1)
Transportation Execution and Control
430(1)
Shipment Preparation
430(1)
On the Line: United Front
431(5)
Freight Documentation
432(2)
Maintain In-Transit Visibility
434(1)
Monitor Service Quality
435(1)
Transportation Metrics
436(3)
Transportation Technology
439(3)
Transportation Management Systems
439(2)
Emerging Technologies
441(1)
Supply Chain Technology: Making Rock-Tenn's Transportation Manageable
442(2)
Summary
444(1)
Study Questions
445(1)
Notes
445(2)
Case 10-1: Supreme Sound Explosion
447(2)
Appendix 10A Federal Regulation of the Transportation Industry
449(5)
Economic Regulation
449(3)
Safety Regulation
452(1)
Summary
453(1)
Notes
453(1)
Appendix 10B Basis of Transportation Rates
454(43)
Cost of Service
454(1)
Value of Service
455(1)
Distance
456(1)
Weight of Shipment
457(1)
Commodity Characteristics
457(1)
Level of Service
458(1)
Summary
458(1)
Note
459(1)
Distribution---Managing Fulfillment Operations
460(37)
Supply Chain Profile: Strategic Insight: The DC in the Supply Chain
461(1)
Introduction
462(1)
The Role of Distribution Operations in SCM
462(6)
Distribution Facility Functionality
463(2)
Distribution Tradeoffs
465(2)
Distribution Challenges
467(1)
Distribution Planning and Strategy
468(8)
Capability Requirements
469(2)
Network Design Issues
471(4)
Facility Considerations
475(1)
On the Line: Silver State Liquor and Wine Takes on Distribution
476(4)
Distribution Execution
480(4)
Product-Handling Functions
480(2)
Support Functions
482(2)
Distribution Metrics
484(3)
Customer-Facing Measures
485(1)
Internal Measures
486(1)
Distribution Technology
487(2)
Warehouse Management Systems
487(2)
Supply Chain Technology: Voices in the Warehouse
489(4)
Automatic Identification Tools
491(2)
Summary
493(1)
Study Questions
493(1)
Notes
494(1)
Case 11-1: Bath King Industries
495(2)
Appendix 11A Materials Handling
497(16)
Objectives of Materials Handling
497(3)
Guidelines and Principles for Materials Handling
500(2)
Materials-Handling Equipment
502(10)
Summary
512(1)
Suggested Readings for Part III
513(130)
Part IV
Supply Chain Network Analysis and Design
519(40)
Supply Chain Profile: It Takes a Village (to Distribute Goods)
520(1)
Introduction
521(1)
The Need for Long-Range Planning
522(1)
The Strategic Importance of Logistics/Supply Chain Network Design
523(1)
Changing Customer Service Requirements
523(1)
Shifting Locations of Customer and/or Supply Markets
524(1)
Change in Corporate Ownership
524(1)
Cost Pressures
525(1)
Competitive Capabilities
525(1)
Logistics/Supply Chain Network Design
526(4)
Step 1: Define the Logistics/Supply Chain Network Design Process
526(1)
Step 2: Perform a Logistics/Supply Chain Audit
527(1)
Step 3: Examine the Logistics/Supply Chain Network Alternatives
528(1)
Step 4: Conduct a Facility Location Analysis
529(1)
Step 5: Make Decisions Regarding Network and Facility Location
529(1)
Step 6: Develop an Implementation Plan
529(1)
Major Locational Determinants
530(3)
Key Factors for Consideration
530(3)
On the Line: Gateway Joins Dell with Major Presence in Nashville, Tennessee
533(2)
Current Trends Governing Site Selection
534(1)
Modeling Approaches
535(6)
Optimization Models
535(4)
Simulation Models
539(1)
Heuristic Models
540(1)
Supply Chain Technology: Attracting Business by Being RFID ``Friendly''
541(12)
Potential Supply Chain Modeling Pitfalls to Avoid
541(1)
Example of a Heuristic Modeling Approach: The Grid Technique
542(7)
Transportation Pragmatics
549(4)
Summary
553(1)
Study Questions
553(2)
Notes
555(1)
Case 12-1: Johnson & Johnson
556(1)
Case 12-2: Fireside Tire Company
557(2)
Sourcing Materials and Services
559(33)
Supply Chain Profile: IBM Achieves Success via Improved Purchasing and Strategic Sourcing
560(1)
Introduction
560(2)
Types and Importance of Items and Service Purchased
562(3)
Strategic Sourcing Methodology
565(5)
Step 1: Project Planning and Kickoff
566(1)
Step 2: Profile Spend
566(1)
Step 3: Assess Supply Market
567(1)
Step 4: Develop Sourcing Strategy
567(1)
Step 5: Execute Sourcing Strategy
568(1)
Step 6: Transition and Integrate
569(1)
Step 7: Measure and Improve Performance
570(1)
Managing Sourcing and Procurement Processes
570(1)
Supplier Selection
571(2)
Supply Chain Technology: Bidding Innovations for Increased Profitability
573(1)
Supplier/Vendor Evaluation and Relationships
574(1)
Certifications and Registrations
574(5)
The Special Case of Procurement Price
575(4)
Total Cost of Ownership (TCO)
579(1)
e-Sourcing and e-Procurement
579(4)
Which of These Solutions Should Be Considered
580(1)
Advantages
581(1)
Disadvantages
582(1)
On the Line: RubberNetwork
583(1)
e-Commerce Models
584(2)
Summary
586(1)
Study Questions
586(1)
Notes
587(1)
Case 13-1: Chemtech Inc.
588(2)
Case 13-2: Durable Vinyl Siding Corporation
590(2)
Operations---Producing Goods and Services
592(34)
Supply Chain Profile: No One Does Lean Like the Japanese
593(1)
Introduction
594(1)
The Role of Production Operations in Supply Chain Management (SCM)
595(4)
Production Process Functionality
596(1)
Production Tradeoffs
597(1)
Production Challenges
598(1)
Operations Strategy and Planning
599(8)
Production Strategies
599(6)
Production Planning
605(2)
Production Execution Decisions
607(3)
Assembly Processes
608(1)
Production Process Layout
609(1)
On the Line: Fast, Furious and Flexible
610(3)
Packaging
613(4)
Production Metrics
615(1)
Total Cost
616(1)
Total Cycle Time
616(1)
Delivery Performance
616(1)
Quality
617(1)
Safety
617(1)
Production Technology
617(2)
Supply Chain Technology: What Real-Time Manufacturing Looks Like
619(7)
Summary
621(1)
Study Questions
621(1)
Notes
622(2)
Case 14-1: Team HDX
624(2)
Managing Reverse Flows in the Supply Chain
626(17)
Supply Chain Profile: Trash to Treasure Foundation
627(1)
Introduction
628(1)
Importance and Magnitude of Reserve Flows
629(1)
On the Line: Returns Management: Making Order Out of Chaos
630(1)
Reverse Logistics Systems versus Closed Loops
631(4)
Customer Returns
633(1)
Environmental Challenges
634(1)
Economic Value
634(1)
On the Line: R-E-V-E-R-S-E---Spells ``Headache Relief''
635(1)
Achieving a Value Stream for Reverse Flows
636(1)
Supply Chain Technology: Improving Reverse Flows with Technology
637(1)
Managing Reverse Flows in a Supply Chain
638(2)
Summary
640(1)
Study Questions
640(1)
Notes
641(1)
Case 15-1: Fitness Retreads, LLP
642(1)
Suggested Readings for Part IV
643(58)
Part V
Strategic Challenges and Change for Supply Chains
649(52)
Supply Chain Profile: Best Buy's Supply Chain Transformation
650(1)
Introduction
651(1)
Principles of Supply Chain Management
651(2)
Principle 1: Segment Customer Based on Service Needs
651(1)
Principle 2: Customize the Logistics Network
651(1)
Principle 3: Listen to Signals of Market Demand and Plan Accordingly
651(1)
Principle 4: Differentiate Products Closer to the Customers
652(1)
Principle 5: Source Strategically
652(1)
Principle 6: Develop a Supply Chainwide Technology Strategy
653(1)
Principle 7: Adopt Channel-Spanning Performance Measures
653(1)
Focus of Supply Chain Management
653(4)
Getting to Growth: Think Beyond Cost
654(2)
Develop World-Class Collaboration Skills
656(1)
Grow Your Leadership Capabilities
656(1)
On the Line: Transplanting SCM from One Company to Another
657(1)
Supply Chain Strategies
658(1)
Differentiation Strategies
658(1)
Time-Based Strategies
658(1)
Supply Chain Technology: Quick Change Supply Chains
659(2)
Reducing Cycle Time
660(1)
Time-Reduction Logistics Initiatives
660(1)
Financial Strategies
661(2)
Inventory Productivity
661(1)
Facility Utilization
662(1)
Equipment Utilization Strategies
662(1)
Outsourcing
662(1)
Technology-Based Strategies
663(2)
The Supply Chain Management Applications Market
663(2)
Relationship-Based Strategies
665(3)
Collaboration
665(2)
Impact of Collaboration on Business Processes
667(1)
Financial vs. Nonfinancial Benefits of Collaboration
667(1)
Global Strategies
668(2)
Best Buy
668(1)
Zara
669(1)
Tommy Hilfiger---Li & Fung
669(1)
Supply Chain Transformation
670(2)
Motorola
670(2)
Summary
672(1)
Study Questions
672(1)
Notes
673(1)
Case 16-1: Peerless Products, Inc.
674(1)
Case 16-2: South Face
675(2)
Cases A1: ZingPC
677(10)
Subject Index
687(14)
Name Index
701

 

 
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